Frequently Asked Questions & Answers
Frequently Asked Questions & Answers
Discover how to make a purchase at Maharishi AyurVeda and the answers to any questions that you may have about contact, orders and delivery.
- What are your terms and conditions?
- How do I make a purchase?
- Do I have the right to cancel my order?
- What are your postage and packing charges?
- When will my order be shipped?
- What happens if my order is not in stock?
- Do I pay VAT?
- Customs duties
- Do you secure online payments?
- Do I have a customer guarantee?
- How do I contact you?
- Do you have a privacy statement?
- How do I return a product?
- What is your registered address?
What are your terms and conditions?
- Our Terms of Sale can be read in full here: Terms of Sale.
- Our Terms of Use can be read in full here: Terms of Use.
- Our Privacy Policy can be read in full here: Privacy Policy.
How do I make a purchase?
How do I make a purchase?
- Browse our catalogue.
- Click the ADD button and enter the quantity you wish to order.
- After you have finished your selection, click on the MY CART link at the top of the page.
- Fill out a few details that we need to be able to satisfy your order.
- A copy of your order will be posted to your email address.
How do I Pay?
- With SagePay for VISA, MASTERCARD, MAESTRO credit and debit cards.
- With PayPal for PAYPAL, VISA, MASTERCARD, MAESTRO credit and debit cards.
- Pro-forma invoice to request an invoice and payment before delivery. Please enquire for this service.
Do I have the right to cancel my order?
Can I cancel my order when the order arrives?
- You have the right to return or cancel your order for any reason. But there are some exceptions.
- If you don’t like the goods or have changed your mind, you can cancel the order. This is usually within a fourteen-day ‘cooling-off’ period.
- For full details see our Terms of Sale.
When can I cancel my order?
You can cancel at any time until:
- The end of the fourteenth working day after the day on which you receive your goods; or
- The end of the fourteenth working day after the day on which Maharishi AyurVeda Products agreed to go ahead with the product order. Please note that you might lose your right to cancel once the order is in process.
- You also have a further three months to cancel if you were not given all the necessary written information. If Maharishi AyurVeda Products gives you this information late – but still before the three months are up – you will have seven days to cancel from the day you receive that information.
- For full details see our Terms of Sale.
How do I cancel my order?
- To cancel your order, you must tell the seller in writing – by letter, fax or e-mail.
- If sending a letter, send the letter by registered post, so you can prove that you sent it and track its progress.
- For full details see our Terms of Sale.
Can I get a refund after cancelling?
- If you have already paid for the goods or services, we the seller must refund your money within 14 days of you cancelling the agreement.
- If you have paid for the goods by a credit agreement suggested or organised by the seller, the agreement will be automatically cancelled.
- For full details see our Terms of Sale.
When can I not cancel my order?
Please note that there are circumstances when you cannot cancel unless Maharishi AyurVeda Products has given you a specific contractual right to do so.
We cannot refund or exchange personalised, perishable or time critical goods. Please see the following list for some non-exhaustive examples:
- Food, beverages and perishable goods when they have been opened and/or used.
- Beauty items including toiletries and cosmetics which have been opened, tested or partially used and which cannot be returned in the same physical state to which they were purchased.
- Audio or video recordings (unless they are returned with seal and packaging intact).
- For full details see our Terms of Sale.
We cannot refund or exchange goods or services if:
- We, Maharishi AyurVeda Products has already started to provide the service within the cancellation period and you have agreed to this. You must have been told in writing – before Maharishi AyurVeda Products agreed to carry out the service – that you would then lose your right to cancel.
- You had the goods made to your specifications or personalised.
- The items are likely to go off or deteriorate quickly, such as flowers or fresh foods.
- The goods by their nature cannot be returned.
- They are newspapers, periodicals or magazines.
- For full details see our Terms of Sale.
This does not affect your statutory rights.
What are your postage and packing charges?
- We charge a simple flat-rate post and packaging charge for your order for up to 2.00kgs in weight for standard delivery 2 – 5 days tracked and signed.
- For all parcels over 2.00kgs in weight please enquire and we will confirm the additional costs by email before proceeding.
- We ship to 220 countries worldwide. However, we no longer ship to the EU due to the complexities of administration created by BREXIT.
- Use the tables below to locate the country from your shipping address to find your postage rate.
- Tip: If you order from our online shop, post and packing charges are added automatically to your order.
- Example: Italy – RM international tracked & signed : GBP 19.93 or free if your order value is over GBP 250.00.
- Postage and packing rates are subject to change without notice. However, if you have placed an order and we have acknowledged your order with an order confirmation email, then these postage and packing charges will apply.
| United Kingdom | ||||
| Country: | Next Working Day Up to 2.0kgs |
Order by | RM Up to 2.0kgs 5- 10 working days to arrive |
Free Rate |
| England | £7.85 | 11.30am | £6.65 | £80 |
| Wales | £7.85 | 11.30am | £6.66 | £80 |
| Scotland | £7.85 | 11.30am | £6.67 | £80 |
| Scottish Highlands & Islands: PH, PA, IV, KW, Hs, ZE |
Call/email Customer Services | 11.30am | DPD Two day offshore/highlands £15.17 | £80 |
| Northern Ireland | Call/email Customer Services | 11.30am | DPD Two day £15.17 | £80 |
| Channel Islands | Call/email Customer Services | 11.30am | DPD Two day £20.14 | |
| All orders over £80 will be delivered Free of charge within the UK mainland (standard 3-5 day delivery). Please note: the free postage is provided on the basis of an £80 spend, after all discounts have been applied, it is pre –tax and is exclusive of the cost of delivery.
All orders to the CI, Scottish Highlands & Islands & Northern Ireland for a parcel weight less than 2kgs please call Customer Services on 01695 51015. |
||||
| We no longer ship to the EU due to the complexities of administration created by BREXIT | ||
| Country: | Free Rate | RM International Tracked & Signed Up to 2.0kgs 5- 10 working days to arrive |
| Austria | £250 | £19.93 |
| Belgium | £250 | £19.93 |
| Bulgaria | £250 | £19.93 |
| R. of Cyprus | £250 | £19.93 |
| Czech Republic | £250 | £19.93 |
| Denmark | £250 | £19.93 |
| Estonia | £250 | £19.93 |
| Finland | £250 | £19.93 |
| France | £250 | £19.93 |
| Germany | £250 | £19.93 |
| Greece | £250 | £19.93 |
| Hungary | £250 | £19.93 |
| Ireland | £250 | £19.93 |
| Italy | £250 | £19.93 |
| Latvia | £250 | £19.93 |
| Lithuania | £250 | £19.93 |
| Luxembourg | £250 | £19.93 |
| Malta | £250 | £19.93 |
| Netherlands | £250 | £19.93 |
| Poland | £250 | £19.93 |
| Portugal | £250 | £19.93 |
| Romania | £250 | £19.93 |
| Slovakia | £250 | £19.93 |
| Slovenia | £250 | £19.93 |
| Spain | £250 | £19.93 |
| Sweden | £250 | £19.93 |
| Other Regions | |||
| Country: | Express Service | Free Rate | RM International Tracked & Signed Service Up to 2.0kgs 5 – 12 working days to arrive |
| Europe Other | Please enquire | £250 | Please enquire |
| USA | Please enquire | £500 | £43.87 |
| Canada | Please enquire | £500 | £33.40 |
| Rest of the World | Enquire | £500 | Enquire |
Special carriage arrangements and costs
Please specify and enquire.
Shipping by Royal Mail Services
For clients that have requested their order to be shipped by Royal Mail Services. All goods will be sent to the customer at their own risk. If the goods are lost in transit Maharishi AyurVeda will not replace them and resend the items. Maharishi AyurVeda Products have preferred couriers who provide email notification and online tracking services. Royal Mail 1st Class Services provide a signed for service but do not provide online services to the same standard.
When will my order be shipped?
When will my order be shipped?
- We will normally dispatch orders with standard shipping to arrive up to 5 working days.
- We will normally dispatch orders with first class shipping to arrive approximately the next working day.
- Priority dispatch orders placed after 11.30am will leave our warehouse the following working day*.
- Please note, if you place your order between 11.30am Friday – Sunday, it will be dispatched on the following Monday*.
- UK orders should reach you within 5 working days.
- Orders outside the UK may take longer than 5 working days.
- If you require a quicker service, please ask when you place your order and we will advise you if there will be any extra charge.
* Excludes weekends and bank holidays.
What if there are missing items in my order?
Please be advised to check that all of your items ordered have arrived. In case of any discrepancies, please notify us within a maximum time of 7 days from receipt of your parcel/s.
What happens if my order is not in stock?
Backorders:
- If your item is not in stock, we will back order for you, providing it is for only for United Kingdom shipping.
- It will be shipped immediately upon availability.
- Should you have to wait more than 30 days, we will contact you for further details.
- If we cannot supply your order, any payment made will be refunded in full.
- For full information please refer to our Terms of Sale.
Do I pay VAT?
Tax Charges
- For orders made from the UK, VAT is added at the current UK standard rate, except to goods which are zero-rated for VAT by the UK Government.
- If you are a member of a European Union member state: from 1st January EU parcel services will not be subject to UK VAT. However, they will be subject to local VAT, local duty and other charges. These charges will be collected by our delivery partners.
- Orders shipped to all other international destinations will not be subject to VAT. However, parcel services may be subject to local duty. The duty will be collected by our delivery partners.
Customs Duties
Your Liability
- It is the responsibility of all customers to investigate, establish and pay all regulatory costs associated with the importation of Maharishi AyurVeda Products.
- Ayurveda Limited will not accept any liability for importation costs or customs duty.
- When you buy an item on the internet from a country other than where you live, the item must be “imported” to you from that country.
- Ayurveda Limited always details that your items price includes shipping and handling, remember that we are paying to package and send you the item from the UK to your address. But when the item arrives in your country the customs service, a government agency of your country, may charge you a customs fee or duty on the item.
- We the ‘seller’ has no control over this and is very difficult to anticipate. These charges vary greatly.
- Customs duty is usually charged as a percentage of the value. The percentage varies depending on the type of goods and their country of origin. Duty is charged on the price paid for the goods including any local sales taxes plus postage, packing and insurance costs.
- Under international postal agreements we the ‘sender’ must complete a customs declaration which in most cases should be affixed to the package. The declaration includes a description of the goods, the value and whether they are gifts or commercial items.
- If you are a member of a European Union, EU parcel services will be subject to local duty. The duty will be collected by our delivery partners.
Do you secure online payments?
Credit card security with Sage Pay
As a payment service provider (PSP), thousands of businesses outsource their transaction security to us. It is our top priority to ensure that your customers’ transaction data is kept secure at all times.
- Transaction security
All transaction information passed between merchant sites and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. - Encryption and Data Storage
Once on our systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign’s Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so. - System security
Sage Pay’s systems are scanned quarterly by Trustwave which are an independent Qualified Security Assessor (QSA) and an Approved Scanning Vendor (ASV) for the payment card brands. Sage pay is also audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance. We are also active members of the PCI Security Standards Council (SSC) that defines card industry global regulation.
Credit card security with PayPal
The PayPal site is highly secure. We use industry-leading technology (such as SSL) to keep your information safe.
PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, our server checks that you’re using an approved browser – one that uses SSL 3.0 or higher.
Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorised computers.
What Makes the PayPal Site So Secure?
- Technology
Our state-of-the-art fraud models and proprietary fraud engine work together to help stop fraudulent transactions before they happen. In addition, PayPal stays at the forefront of security, developing many anti-fraud technologies every year. - Experience
With PayPal, you’ve got the industry’s most experienced fraud team on your side. PayPal processes billions of dollars in payments each year, allowing us to continually perfect our anti-fraud protections. As a result, PayPal’s loss rate is significantly lower than the industry average. We also work with federal law enforcement to catch criminals. - Privacy
PayPal is committed to protecting the privacy of our users. When you send or request money using PayPal, recipients never see your bank account numbers or credit card numbers. They only see your email address, date of sign-up, and whether or not you have completed PayPal’s Verification process.
Do I have a customer guarantee?
- All your orders are covered by the Consumer Protection (Distance Selling) Regulations 2000.
- Cooling off period – customers have 14 days to change their minds and return the goods for any reason, from the time they receive the goods.
- Payments of any due refunds, including postage, will be refunded within 14 days from the date of the order cancellation.
- For full details see our Terms of Sale.
In addition, we offer our 30 days, no quibble, return and refund guarantee
- Our aim to give clear information about our goods before you buy.
- Goods must be delivered within thirty days unless agreed otherwise.
- We normally dispatch within 5-7 working days, orders overseas may take longer.
- If we make a mistake with your order, we promise to take all reasonable steps to get your order right at no extra cost.
- If you are not completely satisfied with your order, we offer a 30 day, no quibble, return and refund guarantee.
- For full details see our Terms of Sale.
How do I contact you?
- Email: map@maharishi.co.uk
- Telephone UK: 01695 51015
- Phone International: 0044 1695 51015
- Fax UK: 01695 90517
- Fax International: 0044 1695 50917
Write to:
MAP
Freepost 5128
Skelmersdale
Lancashire
United Kingdom, WN8 6UR
Find us on Google Maps
Privacy Policy
Do you have a Privacy Statement?
- Here at Ayurveda Limited, we take your privacy seriously and will only use your personal information to administer and to provide the products and services you have requested from us. We will not rent or sell your name, address, e-mail address, credit card information or personal information to any third party without your permission. If you have purchased from our store, subscribed to one of our newsletters, entered any of our competitions, or advised us of your e-mail address, post & telephone number – we may occasionally update you on news and special opportunities via e-mail, if you agree.
- Our Privacy Policy can be viewed here: Privacy Policy.
How do I return a product?
- At Maharishi AyurVeda Products we want you to be completely satisfied when shopping with us which is why we inspect your order carefully before shipping it to you.
- If a product did not meet your expectations or you are not satisfied with a purchase you may return the product for a replacement or a refund within 30 days of the receipt of your order.
- For full details see our Terms of Sale.
What is your registered address?
- Registered Address: Ayurveda Limited, Beacon House. Willow Walk. Skelmersdale. Lancashire. United Kingdom, WN8 6UR.
- Company Registration No: 02167993
- VAT Registration No: GB 456 0841 45
- EORI: GB456084145000
- General Manager: UK 01695 51015 (outside UK 0044 1695 51015)
